Customer Service

Returns & Exchanges

Giftscetera is dedicated to your complete satisfaction. If you receive a defective item or simply would like to exchange an item for another selection, receive a Giftscetera gift certificate or a refund to the credit card used to purchase, perform the following:

Contact Customer Service. Our personal shoppers are available toll-free at 1-888-388-4438, Monday-Friday, 9am-6pm PST.

The representative will give you a GIFT RETURN number (GR), please make note of this number.

Re-pack items in its original packaging.

Return package, with return number to:

Giftscetera-RETURNS
8216 Lankershim Blvd., Suite #19
North Hollywood, CA 91605
(Affix return number here)

Download Return Form

NOTE: For your protection, we suggest you return your item with an insured courier (Airborne Express, UPS, Fedex, USPS Parcel Post, DHL). Request additional insurance if necessary. Retain a copy of the tracking number incase the item is lost in transit. Unfortunately, Giftscetera cannot be responsible for items lost or damaged during the return shipping process. If the item you are returning was damaged when you received it, please contact us immediately and we will provide a return shipping label.

Order Processing

Order Options
GiftsCetera is dedicated to making your ordering experience pleasant and efficient. For the fastest service, we encourage you to order online or call us toll-free at 1-888-388-4438. Our personal shoppers are happily available to serve you 5 days a week, 9am-6pm PST.

Payment Options
Giftscetera accepts Mastercard, VISA, Discover and American Express. We also accept ATM cards with a MasterCard or VISA logo. We do not accept cash, checks or CODs.

Sales Tax
A 9.75% sales tax will be assessed on gift items delivered to California addresses. Flowers ordered from or delivered to Arkansas or Oklahoma are subject to sales tax. You will have an opportunity to review this amount before submitting your order.

Shipping/Order Confirmation
Upon completing the GiftsCetera order process you will receive an e-mail confirming your order. You will receive a second e-mail when your order is being shipped.

Flower Delivery
For same day delivery, orders must be received before 12:00 p.m., Monday thru Friday in the recipient's time zone. Saturday deliveries must be placed by 12:00 p.m. While GiftsCetera always strives for same day service, orders received after 12:00 p.m. may be delivered on the following day.

Unfortunately, time of delivery to rural route addresses, hotels, hospitals, military bases, or cemeteries cannot be guaranteed. Should you have a specific delivery time in mind for your arrangement, simply type it into the "special instructions" field during checkout. GiftsCetera will do its best to accommodate your request.

Promotion Codes
A promotion code is used for promotional discounts and if applicable to your order will be calculated at check out.

Substitution Policy
While unlikely, substitutions are sometimes necessary due to temporary, availability issues. Should a substitution be required with the gift basket or floral arrangement you are sending, our experienced specialist will always maintain the style, theme, and color scheme of your arrangement using products of equal or greater value. Additionally, the substitution of certain keepsake items may be necessary due to a sudden increase in demand. In single flower arrangements – such as orchids or a rose bouquet – our florist will make every attempt to match the flower-type, but may make substitutions of colors.

Services We Offer

Personal Shoppers
Our customer service representatives are respectfully referred to as “personal shoppers.” They are trained to offer a higher level of service and aid customers in finding the perfect gift for the intended recipient.

Gift Reference Charts
Anniversaries and birthdays have meaning find out what stone or flower represents the recipients birthday.

Every anniversary’s year has a traditional gift type that marks that year. The Anniversary Gift Reference Chart displays that gift type.

Date Reminder
With the world moving so fast these days it’s sometimes difficult to remember our loved ones birthdays, holidays and other special events. The “Keep in Mind” form can be printed on your printer and is ready to be posted on your refridgerator or bulletin board. You’ll never forget another important date.

Gift Wrap
To further personalize your gift selection we gift wrap. You pick the paper and the ribbon and we do the rest.

Gift Cards
Our charming gift cards are available at no additional cost. They exhibit the rich detail that goes into every gift that leaves our hands. Specially made and ready for you to personalize.

Corporate Gifts
Ordering ten of the same items or more may entitle your company to a discount. Please contact our corporate sales at corporategifts@giftscetera.com or call 1-888-388-4438, Monday-Friday, 9am-6pm, Pacific for further details.